Privacy Policy

Effective September 2, 2026 · Ox Air & Heat, LLC

This policy explains what information Ox Air & Heat, LLC ("Ox Air & Heat," "we," or "us") collects when you use this website or contact us, how we use it, and the choices you have. If you have questions about anything here, call us at (321) 376-0038.

Information we collect

Information you give us

When you fill out our call-back form, call, text, or email us, we collect what you send: your name, phone number, email address, service address, the service you need, and any details you provide about your system or the problem.

Information collected automatically

Like most websites, our web host may automatically log basic technical information when you visit — your IP address, browser type, device type, the pages you viewed, and the site you came from. This is used to keep the site running and secure.

Cookies and analytics

We may use cookies or similar technologies, including third-party analytics and advertising tools such as Google Analytics or Google Ads, to understand how visitors find and use our site. These tools may set their own cookies and collect information about your visit. You can block or delete cookies in your browser settings; the site will still work. You can opt out of Google Analytics using Google's browser add-on.

How we use your information

• To respond to your request, schedule service, and provide estimates
• To contact you about your job, appointment, or maintenance plan
• To send invoices and process payment
• To keep records required for our license, insurance, warranties, and taxes
• To improve our website and understand which marketing works
• To comply with the law or respond to a lawful request

Calls and text messages

Who we share information with

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share it only as needed to run the business:

• Service providers — our website host, form-submission provider, email provider, phone carrier, scheduling and invoicing software, and payment processor
• Equipment manufacturers and distributors — when needed to register a warranty or order a part for your job
• Advisors — our accountant, insurer, or attorney, when needed
• Legal — when required by law, subpoena, or to protect our rights, safety, or property

If the business is sold or merged, customer records may transfer as part of that transaction.

Payment information

We accept cash, check, and credit or debit card. Card payments are handled by a third-party payment processor. We do not store full card numbers on this website or on our own systems.

How long we keep information

We keep service records, invoices, and warranty documentation as long as needed for the job, the applicable warranty period, and any period required by Florida law, our insurer, or tax rules. Inquiries that never become jobs are kept only as long as they're useful for following up.

Security

We take reasonable steps to protect the information we hold. No website or method of transmission is completely secure, though, so please don't send sensitive information such as full card numbers or a Social Security number through the website form.

Your choices and requests

You can ask us to tell you what information we have about you, correct it, or delete it. Call or email us using the contact information below and we'll respond within a reasonable time. We may need to verify your identity first, and we may keep information we're required to retain for legal, warranty, or accounting reasons.

Some browsers offer a "Do Not Track" or Global Privacy Control signal. Where we're able to honor a recognized opt-out preference signal, we do.

Children

This website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we'll delete it.

Third-party links

Our site links to other places, including our Facebook page and Google Business Profile. Those services have their own privacy policies, and we're not responsible for their practices.

Changes to this policy

We may update this policy from time to time. The effective date at the top will change when we do. Continuing to use the site after an update means you accept the revised policy.

Contact us